1. Appointment confirmation
To confirm an appointment, a deposit of €10 is required. The appointment is considered valid only after the payment has been registered. This amount guarantees the reserved place and the time allocated by the specialist.

2. Cancellation by the customer
In the event of cancellation by the client, regardless of the reason, the amount paid as an advance is not refundable. This amount represents compensation for the reserved time and allocated resources.

3. Rescheduling
Rescheduling is only possible if the client notifies the salon at least 24 hours before the originally scheduled time. In this case, the advance payment will be carried over to the new appointment. Notifications after the 24-hour deadline do not allow rescheduling, and the advance payment will be lost.

4. Cancellation by the salon
In the event of cancellation of the appointment at the salon's initiative, the advance payment is fully refunded or, at the client's choice, carried over to a later appointment.

5. Acceptance of the policy
By making a reservation and paying the deposit, the client declares that he has read, understood and accepted this Cancellation and Rescheduling Policy.

I want to provide quality service to all my clients. This policy helps me respect the time dedicated to the specialty and avoid losing seats to clients who really want the service.